Privacy Policy

Responsible for personal data: fludexsa.com, with address at Geranio Norte #17 A Fracc. Puente Moreno, Medellin de Bravo, Veracruz, Mexico, hereinafter THE WEBSITE MANAGER, whose contact email address is info@fludexsa.com.

Data requested on the website and purpose of processing.

  • Name, surname, and email address in the contact forms: to make any direct contact with THE WEBSITE MANAGER, whether to ask questions, make comments, make suggestions, request a service or product, or any other information. Failure to provide the minimum necessary personal data will make it impossible for THE WEBSITE MANAGER to respond to the request.
  • Name and email: to be able to comment on the website’s blog
  • First name, last name, address, telephone number, email, tax identification number: this information will be requested at the time of payment for the service, for the purposes of processing everything related to the client.
  • Name, telephone number, and email for newsletter: with the express and voluntary consent of the data subject, the website will request the minimum information necessary to send an automated commercial newsletter, which will provide information on advertising, promotions, and other information about the services and/or products offered by THE WEBSITE MANAGER
  • Email Electronic: Your email address will be requested to access the customer area, according to the information provided when creating the account.

If the user is under 16 years of age, they must have the authorization of their parents or legal guardians to provide their personal data. THE WEBSITE MANAGER has no way of effectively verifying the age of users, and is therefore exempt from any liability if the user does not comply with the provisions set forth herein.

THE WEBSITE MANAGER will at all times ensure that the website, its content, and the processing of the user’s personal data are used in the most appropriate manner. To this end, the user may always exercise their rights of access, rectification, cancellation, portability, erasure, or objection, all in strict compliance with the guidelines of the laws governing the matter, by writing to the email address info@fludexsa.com.

 At no time will THE WEBSITE MANAGER share the data it holds with third parties. If this is done to fulfill the services contracted by a participant, send the newsletter, comply with legal requirements, or for the administration of the website, the appropriate confidentiality agreements will be provided between the parties.

 The links to third parties that may be found on the website have privacy policies that are unrelated to THE WEBSITE MANAGER. Access to these sites is the user’s responsibility, and it is their responsibility to be aware of them and decide whether or not to accept them.

FORMS

The website has four types of forms:

Contact forms: The user, client, or participant may find forms that facilitate communication with THE WEBSITE MANAGER to ask questions or make comments, request a quote, reserve any of the services offered on the website, or claim any rights they may have. Failure to provide the minimum personal data required will make it impossible for THE WEBSITE MANAGER to respond to the request. This processing will be considered legitimate as it is part of pre-contractual due diligence. The website and email server of THE WEBSITE MANAGER will be responsible for the processing.

Advertising: Users, buyers or participants will be asked for their express and voluntary consent to provide THE WEBSITE MANAGER with the minimum data necessary to send advertising and commercial information related to the services and/or products offered by THE WEBSITE MANAGER, to be added to an automated email marketing file managed by the data processor indicated below. The processing of personal data found in this section has been done with the consent of the data owner.

For blog comments: In order to avoid spam, inappropriate messages, and to ensure proper tracking, the user will be asked for their name, email and website to identify them in the comments they wish to make.

The website server will be responsible for processing the data, which will be carried out with the consent of the data subject.

To process the service request: Users, clients, or participants will be asked for their data so that THE WEBSITE MANAGER can process the services requested by the client. Legitimate processing of personal data is based on the contractual relationship that exists with the client or participant. The data will be stored on the website’s server.

DATA PROCESSORS

THE WEBSITE MANAGER requires the support of third parties to properly offer its services and products, with whom it enters into the appropriate confidentiality agreements and verifies compliance with personal data protection regulations.

The data provided to these third parties may not be used for any purpose not authorized by the data subject.

In compliance with the principles of information and transparency, these third parties are:

  • Google: Tool used to measure and improve the experience. This service is operated by Google LLC, located in Mountain View, California, United States of America, and subscribes to the EU-US Privacy Shield. which can be consulted at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. If you wish to obtain more information about their privacy policy, you can consult: https://policies.google.com/privacy
  • Facebook Pixel: advertising analysis tool, used to understand the actions of data subjects on this site. This service is provided by Facebook, Inc., located at 1601 Willow Road, Menlo Park, CA 94025, United States of America. If you are located outside the United States of America or Canada, the data controller responsible for the information is

Facebook Ireland Ltd., located at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. It is certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as evidenced by https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active. For more information about the privacy policy, visit https://www.facebook.com/privacy/explanation

  • Google Analytics: Web analytics service for website usage statistics. This service is operated by Google LLC, located in Mountain View, California, United States of America. It is a subscriber to the EU-US Privacy Shield Framework, which can be consulted at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. If you wish to obtain more information about its privacy policy, you can consult: https://policies.google.com/privacy
  • WhatsApp: Tool used for communication with users, buyers, clients, and participants through the company WhatsApp Ireland Limited (for those located in Europe). You can contact it through the link https://whatsapp.com/contact/?subject=messenger and its privacy policy can be viewed at https://www.whatsapp.com/legal?eea=1#privacy-policy

In specific cases, THE WEBSITE MANAGER may use applications or tools that have not been included or named in this list, this being a better option that helps perform a specific task; If this occurs, THE WEBSITE MANAGER will notify its users, clients, or participants, as appropriate.

NEWSLETTER-RELATED POLICIES

These policies will always be understood as a complementary part of the terms and conditions set forth on the website, both of which will apply equally in the event of a dispute. The privacy and intellectual property policy applied will be the same as that set forth in the website’s terms and conditions.

A “newsletter” shall be understood to mean the digital newsletter that THE WEBSITE MANAGER periodically produces and sends to its subscribers through an external email service provider, to which the user has voluntarily subscribed.

THE WEBSITE MANAGER is not obligated to send the newsletter at defined periods of time, and is therefore completely free to do so whenever it wishes.The user may exercise their rights of access, rectification, cancellation, or objection at any time by following the instructions found in the newsletter footer.

The user must not share their content with third parties, as this would violate the copyright of THE WEBSITE MANAGER. The only possible distribution channel is the one managed and/or authorized by THE WEBSITE MANAGER.

THE WEBSITE MANAGER will not be responsible for third-party content displayed in the newsletter. Any dispute that may arise must be addressed directly with the person or company mentioned.

All material displayed in the newsletter is protected by copyright in favor of THE WEBSITE MANAGER, and if it belongs to third parties, it will be understood that THE WEBSITE MANAGER has the proper authorization to use it as agreed with the author.

DURATION OF PROCESSING

In the case of personal data provided for billing and the purchase of products or services, they will be kept for the legally applicable period by the platform that handles the billing.

In the case of The personal data provided for electronic commercial newsletters and blog comments will be retained for as long as the data subject wishes to remain on the subscription list. Therefore, the data subject may unsubscribe at any time, automatically as indicated in each newsletter, or by writing to info@fludexsa.com.

Date of last update: April 8, 2025.